Established in 2012, First North Consulting provides management consulting services to regulated financial services companies. Our company has provided services to 60+ customers, including the world’s largest financial institutions. First North Consulting is part of the First North Group of companies founded by John Packwood in 2008.
Culture and Values
Consulting services are “people driven” and thus our culture and values reflect what customers recognize most in First North Consulting, “our people.” Our company thrives by fostering an environment of intellectual and cultural diversity. First North directors and key personnel provide a clear example of respectful, honest, and transparent engagement, even when stress points occur during a given mandate. “First North” is a brand vision that represents our “Canadian” image of equality and inclusiveness from East to West.
Organizations are faced with business transformation drivers that can provide opportunity or increase the risk in failing to adapt.
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Quality of Service
The reasons are simple – we have the most knowledgeable personnel in the industry and have known and collaborated with them for years. We ensure service delivery is managed with proper governance in place, whether the oversight is provided by our company’s principals or by the customer’s own management personnel. Our partners and key staff bring a “roll-up your sleeves” attitude to every engagement to propel our clients across the finish line – on time, in scope and within budget.
The facts cannot be disputed – we are able to maintain the highest quality of service in the industry at a lower cost than our competitors, because of our unique service delivery model. Our customer’s receive maximum return on their investment through a team approach that blends our collective skills on a cost consolidated basis, with no individual downtime and unnecessary overhead.
The perception is that larger projects have higher risk and therefore only the largest companies can deliver them. This has proven not to be the case as it depends upon what is being delivered and how. Our company has successfully implemented small, medium, and larger sized projects. We are not too big to fail, and we are not too small to fail, because we simply do not fail. Our record of success is based on our team’s experience and diverse capabilities. Our partners and consultants work together to provide clients with our deep understanding of project and product risk, maintain internal status reviews to mitigate project slippage, and collaborate with clients to develop mitigation strategies that allow goals and key objectives to be achieved.
Even the strongest relationships suffer when service providers fail to deliver or charge unnecessary service fees. We believe that Honesty, Integrity, and Transparency are key components to a relationship-driven business. We understand the industry we serve and the people who drive it. Our commitment to outstanding service while ensuring customers receive a positive return on investment has allowed us to foster both new and existing customer relationships.