First North is a professional services organization specializing in business transformation for Financial Services companies. Founded in 2008 by John Packwood, President – First North Group, we have serviced over 60 customers including some of the world’s largest financial institutions.
First North is financially strong as evidenced by a 2017 review conducted by a leading independent financial ratings firm. With over 100 full-time Consultants working mainly in Canada, our personnel are among the most knowledgeable and experienced in the Financial Services industry, including former business & technology executives, and subject matter experts. Our service delivery includes Consulting Services that focus on business processes (Operations) and Data and Analytics (D&A) that focus on data design, integration and reporting.
Your organization is faced with business transformation drivers that provide an opportunity, or increase the risk in failing to adapt.
Our extensive domain experience can help you leverage these transformation drivers to bring competitive, forward-thinking efficiency to your organization.
Quality of Service
The reasons are simple – we have the most knowledgeable personnel in the industry and have known and worked with them for many years. We ensure service delivery is managed with proper governance in place, whether the oversight is provided by our company’s principals or by the customer’s own management personnel.
The facts cannot be disputed – we are able to maintain the highest quality of service at a lower cost because of a unique model that includes better resource planning. Return on investment when delivering successful consulting engagements is dependent upon how the skills of our own company and that of our customers are utilized.
The perception is that larger projects have higher risk and therefore only the largest companies can deliver them. This has proven not to be the case as it depends upon what is actually being delivered and how. Our company has successfully implemented small, medium and larger sized projects. We are not too big to fail and we are not too small to fail, we simply do not fail and there is no better way to manage risk.
Even the strongest relationships suffer when service providers fail to deliver or charge unnecessary service fees. We believe that Honesty, Integrity and Transparency are key components to a relationship-driven business. We understand the industry we serve and the people who drive it. It is our commitment to outstanding service levels while ensuring our customers receive a positive return on investment that has allowed us to foster both new and existing customer relationships.